Are you sure?
When was the last project management situation you were in where something went pear-shaped? I’ve studied my fair share of these situations. It never ceases to amaze me that, more often than not, some person in the human chain had an inkling that something was not quite right. However, they chose to keep silent, pushing the thought to the further most part of their mind.
For the sake of popping down the corridor and asking a question, firing off a quick e-mail, or picking up the phone and sending a text (or actually speaking to a person), the calamity could have been avoided! At worst, reassurance would have been received that all was in order.
I first came across this issue many years ago when working in the construction materials industry. If you are a dump truck driver about to dump ten tons of rock at an unusual address and no one is around, is it worth taking a minute to double check with dispatch? While shoveling that material back on to the truck is great exercise, it can hardly be described as fun!
When delivering cement to a concrete plant, are you sure you’re hooked up to blow off into the correct silo? Contaminating the silo with the wrong product can be a very costly mistake!
Imagine the impact mistakes like this have in your own project management experience. It’s devastating!
As a result, we encouraged all employees to follow their gut. IIDS (Eye Eye Dee Ess) was the acronym – If In Doubt, Shout! The focus on quality paid off in successful projects.
The IIDS mantra works just as well in the office environment. If quality is rule one, and getting it right first time is rule two, IIDS is a simple action that, along with proper systems and controls, can keep the fan spinning without nasty repercussions!
I am a big proponent of freely spinning fans!